Help – OndadeMar

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Return Policy

The following return policy only applies to online purchases made through www.ondademar.com. Purchases made to department stores or distributors may only be returned to the original seller.

If you are not entirely satisfied with your purchase, we will gladly accept the return of the items within 20 days calendar of purchase, for exchange or store credit, if they are in perfect condition, and if they are not sale items.

Returns and Exchanges:
  1. Sale items are final sale. Sale items can’t be returned for an exchange, nor store credit. Any sale item returned would be sent back to the address registered in the original purchase at customer expense.

  2. Returned items that are non-sale items are eligible for an exchange or store credit that is valid for one (1) year. 

  3. Returns are accepted within twenty (20) days calendar from the shipped date.

  4. The returned item(s) must be returned in perfect conditions, unworn, with tags and the sanitary liner (for swimwear). Returned item(s) must be delivered with the original return form and their respective custom documents if applicable. Returned item(s) that are soiled, worn, damaged, laundered or in unacceptable conditions will be returned immediately to customers at their expense. OndadeMar reserves the right to refuse any item(s).

  5. All store credits are valid for one (1) year

  6. All exchanges are subject to stock availability.

Free Gifts:

Free gifts must be included if the order is returned, otherwise a restocking fee of 5% of the original purchase value will be discounted from any store credit.

How to do a return or exchange:
    1. Send an email info@ondademar.com to request the return or exchange with the following info:

  • Number of the Order.
  • Which pieces you want to return.
  • Confirm the address to pick up the package.
    Please Note:
    • This return policy applies to all orders made through the website, phone and/or email.

    • A sale item is any item on our webpage that has been applied any type or form of discount.

    • All shipping charges for returns and/or exchanges are the customer's responsibility and are non-refundable if the package is refused by customer/customs or lost. If any duties and/or taxes are issued, they are responsibility of the recipient.

    Sale Items Policy

    Final Sale Policy

    Sale items are final sale. Sale items can’t be returned for an exchange norstore credit. Any sale item returned would be sent back to the address registered in the original purchase at customer expense.

    Please Note
    • This return policy applies to all order made through the website.
    • A sale item is any item on our webpage that has been applied a discount.

    Shipping and Delivery

    Free Shipping:

    All orders over $99.00 are eligible for free ground shipping within the U.S. territory. This policy is not valid for shipments to Puerto Rico, Alaska, Hawaii, APO/FPO or international addresses. Additional charges may apply for express shipping.

    Shipping Times:

    Once the order has been approved please allow 1-5 business days for the order to be processed and then shipped. Please keep in mind that the time frame selected as shipping method during your checkout excludes any days necessary to process the order as explained above. We only ship from Mon-Fri 8am-4pm ET.

    Please Note:

    During holiday season or promo days such as Black Friday and Cyber Monday, please allow 1-6 business days to process your order.

    International Shipments:

    All addresses outside the United States are considered international destinations and will be subject to international shipping rates and timetables. International shipments take approximately 10-12 days to arrive. Duties and taxes issued in the destination country are responsibility of the recipient. Shipping charges are non-refundable if the package is refused by customer/customs or lost.

    Track My Order

    A tracking number will be emailed to the customer as soon as the purchase has been shipped. The tracking number will allow the customer to track the status of the order. Customers can check the status of the order on the FedEx webpage.

    FAQ

    1. How quickly do you ship?

    Most of the orders within the U.S. will be shipped from 24-48 hours depending on item(s) availability. We do not ship on Saturdays, Sundays, or Holidays. International shipping usually takes within 10-14 business days to arrive at destination, but it may take longer depending on shipping dates, holidays and locations.

    2. Can i order from anywhere in the world?

    Yes, We ship worldwide.

    3. How can i return / exchange an item?

    Sale items are final sale, which means they can’t be returned or exchanged. Any other full price item(s) are eligible for an exchange or store credit. 4. What if i haven't received my order?